Website
Terms of Use
Last Updated: 11 August 2026
1. About These Terms
These Terms of Use apply to your access to and use of the
AWE Europe website, including any restricted trade account areas
("Website").
The Website is operated by AWE Europe Ltd
("AWE", "we", "us" or "our").
By accessing or using the Website, you agree to comply with
these Terms of Use.
If you do not agree with these Terms, you should not use the
Website.
These Terms of Use govern use of the Website only. Any
purchase of goods or services from AWE is subject to our separate Terms of
Business.
2. Website Access
The public areas of the Website may be accessed by any
visitor.
Certain areas of the Website, including trade pricing, stock
information, order history, invoices, statements and account services, are
available only to approved trade customers with authorised login credentials.
We reserve the right to restrict, suspend or remove access
to any part of the Website at our discretion.
3. Trade Accounts
Trade accounts are available only to approved business
customers.
Access may require:
- Completion
of a trade account application;
- Provision
of supporting business information;
- Credit
account approval (where applicable); and
- Approval
by AWE.
We reserve the right to refuse, suspend, restrict or
withdraw any trade account application, trade account or Website access at our
reasonable discretion.
This may include circumstances where:
- A
customer account is closed or suspended;
- Overdue
amounts remain outstanding;
- Credit
facilities are withdrawn or amended;
- Account
information is inaccurate or incomplete;
- Website
access is no longer appropriate for the user's role;
- We
reasonably suspect misuse of the Website or a user account;
- We
identify security concerns; or
- We
otherwise consider such action necessary to protect our business, systems,
customers, suppliers or partners.
4. User Accounts and Security
Login credentials are issued for use by authorised users
only.
You are responsible for maintaining the confidentiality of
your username and password.
You must not:
- Share
your login credentials with any other person;
- Permit
unauthorised access to your account;
- Attempt
to use another person's account; or
- Circumvent
account permissions or security controls.
You must notify AWE promptly if you believe your account has
been compromised or accessed without authorisation.
We may suspend or remove account access where we reasonably
believe that account sharing, misuse or unauthorised access has occurred.
5. Customer Account
Administration
Where your organisation is provided with administrator-level
access, your organisation is responsible for managing user permissions and
ensuring appropriate access is granted to individual users.
AWE is not responsible for access granted by your
organisation to its employees, contractors or authorised users.
6. Product Information
Product descriptions, specifications, images, datasheets,
compatibility information and technical content are provided for general
information purposes.
Much of this information is supplied by product
manufacturers or other third parties.
Whilst we make reasonable efforts to ensure information is
accurate and up to date, information may change without notice.
Customers remain responsible for:
- Verifying
product suitability;
- Reviewing
current manufacturer documentation;
- Confirming
compatibility requirements;
- Checking
installation requirements; and
- Ensuring
compliance with applicable regulations.
Where there is any discrepancy between information displayed
on the Website and official manufacturer documentation, the manufacturer
documentation should be relied upon.
7. Pricing and Availability
Prices displayed on the Website are available only to
authorised trade customers.
Whilst we endeavour to maintain accurate pricing and stock
information, errors may occasionally occur.
Unless expressly stated otherwise:
- Pricing
is provided for information purposes only;
- Stock
availability is indicative only;
- Stock
levels may change without notice;
- Website
content does not constitute a binding offer to supply goods; and
- A
contract is formed only when AWE issues an Order Acknowledgement in
accordance with our Terms of Business.
AWE reserves the right to correct any pricing, product,
stock or content errors at any time.
8. Orders Placed Through the
Website
Approved customers may place orders through the Website.
Submission of an order through the Website does not
constitute acceptance by AWE.
All orders remain subject to:
- Product
availability;
- Credit
approval;
- Verification
processes; and
- Acceptance
by AWE.
Orders become binding only upon issue of an Order
Acknowledgement by AWE.
9. Downloads and Resources
The Website may provide access to:
- Datasheets;
- Product
specifications;
- Manuals;
- Marketing
materials;
- Product
images;
- Technical
documents; and
- Other
business resources.
These materials are provided for legitimate business
purposes only.
Users are responsible for ensuring they are using the latest
available versions of technical documentation and product information.
10. Intellectual Property
The Website and its contents, including text, graphics,
logos, images, documents, software, layout and design, are owned by, licensed
to, or used with permission by AWE Europe Ltd, manufacturers, suppliers and
other rights holders.
Product images, marketing materials, specifications and
technical content remain subject to the rights of the relevant owner.
Customers may use such materials for legitimate business
purposes connected with the promotion, specification, sale, installation and
support of products supplied through AWE.
Materials must not be altered in a misleading manner, used
unlawfully, or used in a way that infringes the rights of the relevant owner.
Any wider reproduction, redistribution, publication,
modification or commercial use outside the normal course of business may
require permission from the relevant rights holder.
11. Third-Party Content and
Services
The Website may contain:
- Links
to third-party websites;
- Embedded
videos;
- Manufacturer
content;
- Google
Maps;
- Analytics
services; and
- Other
third-party services.
These services are provided for convenience only.
AWE does not control and is not responsible for the content,
availability, security or policies of third-party websites or services.
Your use of third-party services may be subject to their own
terms, privacy notices and cookie policies.
12. Acceptable Use
You must not:
- Use
the Website for any unlawful purpose;
- Attempt
to gain unauthorised access to systems or data;
- Interfere
with Website security or operation;
- Introduce
malicious software or harmful code;
- Misrepresent
your identity or organisation;
- Use
automated tools to scrape, harvest or extract Website data without
permission;
- Use
the Website in a manner that could damage AWE, its suppliers, customers or
partners.
13. Website Availability
We aim to keep the Website available and up to date.
However, we do not guarantee that the Website will always
be:
- Available;
- Secure;
- Error-free;
or
- Uninterrupted.
We may update, modify, suspend or remove any part of the
Website, products, services or functionality at any time.
Access may occasionally be restricted for maintenance,
upgrades, security reasons or circumstances beyond our reasonable control.
14. Suspension and
Termination
We may suspend, restrict or terminate access to the Website
where:
- These
Terms are breached;
- Account
information is inaccurate;
- A
trade account is no longer active;
- Account
security is compromised;
- We
reasonably suspect misuse;
- Outstanding
amounts remain unpaid;
- Credit
facilities are suspended or withdrawn; or
- Access
is no longer required or appropriate.
15. Liability
Nothing in these Terms excludes or limits liability where
doing so would be unlawful.
Subject to that, AWE shall not be liable for:
- Reliance
on outdated, inaccurate or incomplete product information where current
manufacturer information should have been checked;
- Temporary
Website unavailability;
- Third-party
website content or services;
- Unauthorised
use of customer accounts; or
- Any
indirect or consequential loss, including loss of profit, revenue,
business opportunity or business interruption.
16. Privacy and Cookies
Our collection and use of personal information is explained
in our Privacy Notice.
Our use of cookies and similar technologies is explained in
our Cookie Notice.
By using the Website, you acknowledge that you have had the
opportunity to review these notices.
17. Changes to These Terms
We may update these Terms of Use from time to time.
The latest version will always be available on the Website.
Continued use of the Website following any update
constitutes acceptance of the revised Terms.
18. Governing Law
These Terms of Use are governed by the laws of England and
Wales.
The courts of England and Wales shall have jurisdiction over
any dispute arising from or relating to these Terms, except where applicable
law requires otherwise.
19. Contact
AWE Europe Ltd
Alexander House
3A Blenheim Road
Epsom
Surrey
KT19 9AP
United Kingdom
Telephone: +44 (0)1372 729777
Email: connect@awe-europe.com